1. How far in advance do I need to make a reservation?
Our availability is changing. We suggest to make reservations at least 3 days in advance Japan time.
2. How do I cancel a reservation for a full refund?
For a full refund, we request that you cancel your reservations at least 3 days in advance of your scheduled pick up time in Japan. Please fill out this form to process the cancellation. Any reservations cancelled with less than 2 days' notice, will be charged 100% of the quoted price as cancellation charge.
Cancellation Policy (Timeline based on Japan Standard Time)
Up to 3 days prior to the date of travel
No cancellation fee
The day before the date of travel
100% of the quoted price and charges
On the date of travel
100% of the quoted price and charges
Cancellation without notice (No-show)
100% of the quoted price and charges
3. How do I change my existing reservation?
If you would like to make a change to your existing reservation, please notify us at least 3 days in advance of your scheduled pick up time in Japan Standard Time via this form. We will not be able to accommodate any changes for the last minute reservation made within 2 days of the date of travel.
Payment
1. Can I pay in cash?
No, we only accept credit card payment in advance.
2. Does the fare include tax, tolls and tip?
Yes. It does.
Airport Services
1. What's your geographic service coverage in Japan?
We provide taxi service anywhere between Tokyo area airports (Narita / Haneda) and anywhere within Tokyo's 23 wards.
2. How do I find my driver at the airport?
Your driver will be waiting for you at the arrival gate with a signboard displaying your name. Please refer to the Meeting Point Page (Narita / Haneda) for a map of the general pick up area at the gate.
3. Does my driver speak English?
No, he or she does not speak English. However, your driver is provided with your travel detail in advance so you will be taken to your pre-arranged destination with minimum communication. You can always contact our customer support line in English 24 hours a day all year round, should you need assistance.
4. What happens if my flight plane is delayed or arriving early?
We monitor your flight status online based on the information provided during reservation, and adjust your pickup time according to your actual flight schedule.
[International Flight in Narita and Haneda Airport]
Your driver will stay at the designated pickup area for 90 minutes from the actual arrival time of your flight. After 90 minutes without any communication from you, we consider your reservation to be cancelled. Please call our service desk.
[Domestic Flight in Narita and Haneda Airport]
Your driver will wait for 30 minutes past a customer's actual arrival time. After 30 minutes without any communication from you, we consider your reservation to be cancelled. Please call our service desk.
5. What should I do if I cannot find my driver at the airport?
Please call our service desk, available 24 hours a day for assistance.
6. What happens if I am late for scheduled pick-up time to meet my driver at hotel or my staying place.
Your driver will wait for 30 minutes past a customer's actual pick-up time. After 30 minutes without any communication from you, we consider your reservation to be cancelled. Please call our service desk.
Fleet
1. What types of vehicles available for reservation?
A Sedan can accommodate up to 2 standard size pieces of luggage.
Others
1. Do you offer child seat /booster seat rental service?
Unfortunately, we don't offer any type of child seat.
2. Do you provide a wheel chair?
No. we don't.
3. Do you make more than one stop?
No, we don't. Our service is nonstop to and from the airport.
4. Do I have time to exchange Japan rail pass at the airport?
No, you can't. Once meeting your driver, you will not have time to receive a Japan Rail Pass at the airport. Please visit designed facilities outside of the airport as noted in the website below.
5. I may have left something in the vehicle, what should I do?
As a courtesy to our clients, we will make best efforts to locate your misplaced items. However, We are not responsible for any items left in the vehicle. Please be sure to inspect your belongings before dismissing your driver. If an item is found, we can ship it to you at your own expense.
